Availability
See sellable inventory calculated from reservations, blocks, and out-of-order or out-of-service rooms.
Built for hotel operations
Features
Features that follow the way your property works
From room setup to night audit, InnFlow connects the operational tools your team uses throughout the hotel business day.Front Desk & Reservations
Keep availability, reservations, arrivals, stays, and departures visible in one operational flow.
Reservations
Create, update, and cancel reservations with guest, room, rate, occupancy, guarantee, and controlled status information.
Reservation Calendar
View rooms and reservations across dates with status, room assignment, arrival, and departure visibility.
Arrivals & Check-in
Work from the arrival list, verify guests, validate room assignments, and complete controlled check-in transitions.
Departures & Check-out
Review departures, validate balances, settle final charges, close folios, and complete the check-out workflow.
Rooms & Revenue Setup
Configure the property, physical room inventory, room types, and rate structures that power daily operations.
Property Configuration
Keep property details, timezone, currency, check-in and check-out defaults, taxes, policies, and branding organized in one configuration area.
Room Types
Define room types with occupancy, bedding, amenities, and property-specific inventory details.
Rooms
Maintain physical rooms, floor or wing context, room type assignments, operational status, and active controls.
Rates
Maintain rate plans, room-type pricing, date and season rates, occupancy pricing, and basic restrictions.
Guest & Financial Operations
Keep guest profiles, folios, and payment activity connected to reservations and stays.
Guest Profiles
Keep searchable guest profiles with contact details, preferences, notes, document references, and stay history links.
Folios
Manage room charges, extras, credits, adjustments, transfers, running balances, and folio open or close controls.
Payments
Record cash, card, bank, and e-wallet payments, deposits, refunds, allocations, references, and payment history.
Operations & Control
Coordinate housekeeping, Night Audit, permissions, reporting, dashboards, and traceable audit history.
Housekeeping
Give housekeeping a room-status board with controlled clean, dirty, occupied, inspected, and service states.
Night Audit
Validate the hotel business day, post scheduled room charges, review exceptions, and advance the business date safely.
Users, Roles & Permissions
Manage staff users, roles, permissions, protected actions, and audited administrative changes.
Core Reports
Review occupancy, arrivals, departures, in-house guests, room status, revenue, payments, and folio balances.
Audit Logs
Trace sensitive PMS activity with actor, action, entity, timestamp, and searchable audit history.
PMS Dashboard
Scan business date, occupancy, arrivals, departures, room status, financial highlights, and quick operational actions.
Product roadmap
Upcoming Features
These capabilities are planned for upcoming InnFlow releases. They are presented separately so it is clear they are not part of the currently available feature set.
Coming Soon
Maintenance
Plan, assign, and follow property maintenance work alongside daily hotel operations.
Coming Soon
Corporate accounts
Support company relationships and account-based stay activity in a dedicated operational workflow.
Coming Soon
Travel agents
Manage travel-agent relationships and reservation attribution in a dedicated workflow.
Coming Soon
Groups
Coordinate group stays, room blocks, and shared reservation context more efficiently.
Coming Soon
Deposits
Track advance guest and reservation deposits with clearer application and balance visibility.
Coming Soon
Receivables
Manage outstanding balances and collection follow-up for approved account-based transactions.
Coming Soon
Cashier management
Strengthen shift-level cashier controls, accountability, and transaction oversight.
Coming Soon
Guest requests
Capture and track guest service requests from assignment through completion.
Coming Soon
Complaints
Record guest complaints, ownership, follow-up, and resolution history in one place.
Coming Soon
Automated communications
Prepare event-driven guest messages for key reservation and stay milestones.
InnFlow Hotel PMS